Frequently Asked Questions

Do you only treat triathletes?

No.  I have experience in treating people of all ages with a wide range of musculoskeletal (joint, muscle, ligament, tendon etc..) injuries/conditions.

How can you diagnose me without seeing me in person?

80% of a clinical diagnosis is formulated from the questions physiotherapists ask to gain a full history of the problem. This then guides which specific movement tests a physiotherapist will use to confirm the diagnosis.


Consequently, a virtual consultation does not differ too much to a face to face consultation.  I will start the consultation asking you the same questions as I would if I was seeing you in person and then will follow this up with guiding you through self-examination of the injured body area.  This may involve you performing certain movements as well as pressing on certain joints, ligaments, tendons and muscles to identify the structures involved with your injury/condition.

How can you treat me without touching me?

The way I would advise treating your injury/condition virtually would not differ to the way I would treat you if I was seeing you in person.  As an evidence based clinician, I regularly review the current research, keeping myself up to date with the best practice for treating musculoskeletal injuries/conditions.  The most effective way for managing many musculoskeletal injuries/conditions, has been proven to be balance between activity modification and exercise.  Too much activity too soon can cause further irritation to the tissues.  However, too much rest can cause joint/tissue stiffness and weakness, prolonging your injury.

Following your assessment, you will be provided with an individualised rehabilitation programme which will advise how much activity you should be doing, how much discomfort you should be experiencing and gradually progress your exercises as you recover.  You will also be supported via email so I can answer any questions you may have whilst you are recovering.

How would your rehabilitation programme differ to advice/exercises I have tried in the past?

There can be many reasons why previous treatment may not have helped:

  • The intensity of the exercise(s) may not have not been appropriate for the injury at that particular stage of the healing process

  • The length of time performing the exercise(s) may have not be right

  • The level of activity modification advised along side the exercise(s) may have not been appropriate for the injury at that particular stage of the healing process

  • Returning to the aggravating activity/sport may have not been in a graded manner

  • Advice regarding the prognosis of the injury/condition may have not been accurate

Rehabilitation programmes need to be adjusted accordingly so the right balance between load and rest occurs during the healing process and quite often can take a lot longer than we anticipate.  By supporting you via email and offering timely reviews through a follow up consultation and providing clear advice and education about your injury/condition, I am able to monitor your tissues response to the exercises and make appropriate adjustments.

Can you guarantee I will make a full recovery?

As much as it would be nice to state that 'I will fix your injury', no one can ever guarantee the prognosis of your injury/condition, regardless of whether you are seen in person or in a virtual clinic.

How do I book an appointment?

You can book an appointment by contacting me via the contact form, phone or email.  I am able to offer day time appointments on a Wednesday and Saturday as well as some evening appointments.

How do I pay for the appointment?

I will provide information on how to pay using BACs in your confirmation email. Payment will need to be received prior to the appointment.

What if I need to cancel an appointment?

It is okay if you change your mind or realise that you will not be available for your appointment.  If you have already paid for your appointment, as long as you give more than 12 hours notice that you need to cancel, you will be entitled to a full refund.  If it is less than 12 hours, it will be at my discretion depending on the circumstances whether you would receive a full refund.

What will I need for my appointment?

By using the Telehealth platform Rehab Guru, your appointment will be conducted via a video call.  You will need a device that has a camera and microphone (smart phone/tablet/laptop/PC) and a good internet connection. Information on how to connect to the video call using the Rehab Guru App will be sent to you in your confirmation email.

In order for your appointment to run smoothly, setting yourself in a quiet area with good internet connection will limit any distractions. Dressing appropriately so that the body area that is causing the problem is visible will also be helpful.  Shorts/vest top can be very useful.

What if I do not want to use or have access to a device that will support Rehab Guru?

Don't worry.  If you do not have access to a device that will support a video call or would prefer not to have your appointment over a video call, then we can look to perform an assessment over the phone.